Shipping + Returns
Shipping and Returns Policy
USA - We ship domestically via USPS First Class mail or USPS Priority Shipping. Orders are shipped Tuesday - Friday, if item is in stock. We will notify you if item is no longer available. All orders will receive tracking information by email.
CANADA - Shipping is available for a flat rate of $25. We are not responsible for additional tariffs or fees.
Free Local Pickup - Items may be picked up at the Indianapolis location only during open business hours. Tuesday - Saturday 11-7 and Sunday 11-5. You will receive an email once your order has been processed notifying you that your order is available for pick up. If you can't make it into the store, ask us about local drop off! [must be within 5 miles of store or owner's discretion]
Indy Address for local pickup: 4601 N College Ave, Suite B
Domestic Flat Rate Shipping - $5.95 Flat Rate shipping will be charged for all purchases under $99. Orders over $99 are shipped free. Items will be shipped either USPS First Class Mail or USPS Priority Shipping depending on weight. Packages are not insured.
Returned Packages - Any packages returned for incorrect address will be charged a flat rate of $8 for reshipping. Please verify your address is correct before checking out.
We hope you love your merchandise! However, if you are not happy we can issue a refund via store credit. Shipping costs to return items back to The Urban Hippie Indy will be the responsibility of the customer. If you'd like us to send a return label, the cost will be deducted from the store credit issued to you.
Return Address: 4601 N College Ave, Suite B Indianapolis, IN 46205
Returns that do not meet requirements will not be accepted and additional postage will be paid to have them returned to you.
Place unwanted merchandise with ALL tags attached in a shipping safe box or envelope with original invoice or receipt and ship back to our Indianapolis store location.
All returns/exchanges must be done within 15 days from original order date.
Returns are for store credit only! No refunds will be issued.
Shipping fees are non-refundable.
Online returns from indyuh.com cannot be physically accepted to the Fort Wayne store location, all online purchases made on indyuh.com must be returned to Indianapolis store location.
Items must be returned in original condition with original packaging and tags attached. If there are any stains, make up or wear we will not be able to process the return. We will also not process any returns that do not have ALL tags originally attached.
Any item that is returned after the 15 day window, will not be refunded. If you would like the items sent back to you, let us know and we will ship back with an $8 shipping fee.
Please allow two business days for processing once we have received the return.
All jewelry and intimates are non-returnable.
All final sale items (30-70% off) are not eligible for return or exchange. Any final sale item returned will not be processed.
You may exchange like items for different size only if new size is available. You must contact us within 3 days of receiving your item if you wish to exchange, and received to our shipping center within 7 days. An exchange may not be possible if requested sizing is not available. All additional shipping charges will be the responsibility of the customer.
Contact us at email@example.com or (317) 602-4831